People and Organization
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Hickey, M., & Kritek, P. B. (2012). Change leadership in nursing: How change occurs in a complex hospital system : Brigham and Women’s Hospital nurses tell their story. New York: Springer Pub. Co.
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Nelson, J., & Watson, J. (2012). Measuring caring: International research on Caritas as healing. New York: Springer Pub. Co.
Pronovost, P. J., & Vohr, E. (2010). Safe patients, smart hospitals: How one doctor’s checklist can help us change health care from the inside out. New York: Hudson Street Press.
Rubin, I. M., & Campbell, T. J. (1998). The ABCs of effective feedback: A guide for caring professionals. San Francisco, Calif: Jossey-Bass.
Suchman, A. L., Sluyter, D. J., & Williamson, P. R. (2011). Leading change in healthcare: Transforming organizations using complexity, positive psychology, and relationship-centered care. London: Radcliffe Pub.
West, B. J. (2006). Where medicine went wrong: Rediscovering the path to complexity. Hackensack, NJ: World Scientific.
Wolf, J. A., Hanson, H., & Moir, M. J. (2011). Organization development in healthcare: High impact practices for a complex and changing environment. Charlotte, NC: Information Age Pub.
Zimmerman, B., Lindberg, C., & Plsek, P. E. (1998). Edgeware: Insights from complexity science for health care leaders. Irving, Tex: VHA Inc.